At Nairobi Termite Control, we respect your privacy and are committed to protecting any personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website, contact us, or engage our services.
1. Information We Collect
When you interact with Nairobi Termite Control, we may collect the following types of information:
- Personal Information: Your name, phone number, email address, physical address, and payment details when you request services or make payments.
- Service Information: Details about the property, the type of service requested, and service history.
- Website Usage Data: Information automatically collected when you visit our website, such as IP address, browser type, pages visited, and time spent on our site.
- Communication Data: Any information you provide when contacting us via email, phone, or other channels.
We only collect information necessary to provide our services effectively and communicate with you professionally.
2. How We Use Your Information
The personal information collected is used for the following purposes:
- To provide termite inspection, treatment, and preventive services.
- To schedule appointments, send confirmations, reminders, and follow-up information.
- To respond to inquiries, questions, or complaints.
- To process payments and maintain accurate billing records.
- To improve our services, website functionality, and client communication.
- To send occasional service updates, promotional offers, or newsletters, only if you have opted in to receive them.
We do not sell or share your personal information with third-party marketers.
3. Data Protection and Security
Nairobi Termite Control takes reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:
- Secure storage of client information, both digital and physical records.
- Restricting access to personal data to authorized employees and service providers who require it to perform their duties.
- Using secure payment systems for transactions.
While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.
4. Sharing Your Information
Your personal information will only be shared in the following circumstances:
- To provide requested services, such as sharing property details with our service technicians.
- If required by law, regulation, or court order.
- In connection with a merger, acquisition, or sale of company assets, where information may be transferred to the new entity.
We do not sell or trade your personal data to third parties for marketing purposes.
5. Cookies and Website Tracking
Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve service delivery. You can choose to disable cookies in your browser settings; however, some features of the site may not function correctly if cookies are disabled.
6. Your Rights
You have the following rights regarding your personal information:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete data.
- The right to request deletion of your personal information, subject to legal and contractual obligations.
- The right to opt out of receiving marketing communications.
Requests can be submitted to service@rafikipestcontrol.com
or via phone at +254717819204.
7. Children’s Privacy
Our services and website are intended for adult users. We do not knowingly collect personal information from children under the age of 18.
8. Changes to This Privacy Policy
Nairobi Termite Control may update this Privacy Policy from time to time to reflect changes in practices, services, or legal requirements. Any updates will be posted on this page with the revised date. We encourage users to review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is used, please contact us at:
Phone: +254717819204
Email: service@rafikipestcontrol.com
Address: Duruma Rd, Nairobi