Welcome to Nairobi Termite Control. By accessing our website, using our services, or engaging with our company in any capacity, you agree to the following Terms and Conditions. These terms govern your use of our services and website and outline the rights and responsibilities of both parties.
1. Services
Nairobi Termite Control provides professional termite inspection, treatment, and preventive services for residential, commercial, and institutional properties. All services are delivered in accordance with industry standards, using approved products and techniques.
We strive to provide effective and safe termite control solutions. However, results may vary depending on the severity of the infestation, property condition, environmental factors, and adherence to preventive measures advised by our technicians. Multiple treatments or follow-up visits may be necessary to achieve desired results.
2. Appointments and Scheduling
Appointments for inspections or treatments must be scheduled in advance. Clients are expected to provide accurate information about the property and access for our technicians. Changes to scheduled appointments should be communicated at least 24 hours in advance.
3. Client Responsibilities
Clients agree to:
- Provide accurate and complete information about the property.
- Follow recommendations provided by our technicians, including preventive measures.
- Ensure safe access to the property for inspections and treatments.
- Take precautions advised during and after treatment, including temporary vacating of treated areas if required.
Failure to comply with these responsibilities may affect the effectiveness of the treatment and is not the liability of Nairobi Termite Control.
4. Payments
All services must be paid for in accordance with the agreed quotation. Payment can be made via the methods provided by Nairobi Termite Control. Delays in payment may result in suspension of services until payment is received.
5. Refunds and Cancellations
Refunds are issued only in accordance with our Refund Policy. Requests for refunds or service cancellations must be submitted within the timeframe specified in that policy. Refunds are not guaranteed if termite activity persists due to factors beyond our control, such as structural defects, environmental conditions, or failure to follow recommended preventive measures.
6. Limitation of Liability
Nairobi Termite Control is not liable for:
- Indirect, incidental, or consequential damages resulting from termite activity or treatment outcomes.
- Structural damage caused by termites that existed prior to service or was exacerbated by factors outside our control.
- Any loss or damage to property not directly related to the services provided.
Our liability is limited to the cost of services provided and does not extend to repair, replacement, or compensation beyond the agreed service fees.
7. Health and Safety
All services are conducted following approved safety standards. Clients must follow any safety instructions provided by our technicians, including temporary evacuation of treated areas if necessary. Nairobi Termite Control is not responsible for accidents or injuries resulting from failure to comply with safety instructions.
8. Intellectual Property
All content on our website, including text, images, logos, and other materials, is the intellectual property of Nairobi Termite Control and may not be reproduced, distributed, or used without written permission.
9. Privacy
Use of our services and website is subject to our Privacy Policy, which governs the collection, storage, and use of your personal information.
10. Changes to Terms and Conditions
Nairobi Termite Control reserves the right to update or modify these Terms and Conditions at any time. Updated terms will be posted on our website, and continued use of our services or website constitutes acceptance of the revised terms.
11. Governing Law
These Terms and Conditions are governed by the laws of Kenya. Any disputes arising from these terms or services provided by Nairobi Termite Control will be subject to the exclusive jurisdiction of the courts of Kenya.
12. Contact Information
For any questions, concerns, or clarification regarding these Terms and Conditions, please contact us at:
Phone: +254717819204
Email: service@rafikipestcontrol.com
Address: Duruma Rd, Nairobi